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Continuous Creation of New Customer Value What does an innovative enterprise look like? Steve Denning and I recently discussed this question. He asked, what is the right organizational image that communicates the fundamental ingredients required for innovative success? Consider the figure shown, which is my version of our collaborative efforts. See also the post, Improving Innovative Performance. Customer focus: Customers and their market ecosystem, to the right, are the focus of all.. Read More
Measure Your Innovative Potential Can your enterprise or team succeed? I have created two spread sheets that allow you to measure the innovative potential of your enterprise and your project team. I call them the Enterprise Innovative Index and the Project Innovative index. A discussion about their design and utility can be found by clicking on either Innovative Indices at the top of the home page or here. The Enterprise Index spread.. Read More
Value Hierarchy in a People-Centric Economy Are we obsolete? There are endless articles about what society will do once artificial intelligence, robotics, 3-D manufacturing, drones, and driverless cars can design, make, and deliver products and services better, faster, and cheaper than humans. Will there be any jobs? What does GDP mean when products are ubiquitous and almost free? Will our world be a dystopia or a utopia?
Products, Services, and Prospect Theory Behavioral science is now an influential part of economics. It needs to become a more important part of the discipline of innovation. Although the discussion below is somewhat speculative, it highlights important perceptual attributes of “customer value.” Prospect Theory inspired this discussion, but the focus is quite different. Therefore I call it “Customer Value Analysis,” a model to help better evaluate the relative merits of.. Read More
Innovation, Value, and the Way We Work Every day there is another article about how automation will decimate the workforce. Ray Kurzweil says computer intelligence will catch up with humans by 2029. Does that mean we have only 14 years of dominance left? If true, why bother doing anything at this point? Predicting the future is impossible; no one is there yet. But the history of artificial intelligence suggests it.. Read More